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How gunungwin Handles Your Personal Data

At gunungwin, we collect only the data we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and keep your transactions secure — nothing…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedYou control your data requestsIndonesia-focused data handlingContact us 24/7 for privacy concerns

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What Data We Collect and Why

gunungwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to detect unusual access patterns on your account.

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Financial transaction records are retained for the period required under applicable Indonesian data regulations; access to those records depends on local law. We do not sell your personal data to third parties, and we do not share it with advertising networks. Any data processed for payment
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verification is handled under encrypted channels, and our servers are monitored around the clock to prevent unauthorised access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of the information we hold about you, or need to ask us to delete your account…

Live Chat Start a live chat session directly on the gunungwin site — available 24/7. Our agents can locate your account data, confirm what we hold, and initiate deletion or correction requests within one business day.

Email Privacy Request Send your data access or deletion request to our dedicated privacy email. We acknowledge all email requests within 24 hours and complete verifiable data actions within 7 calendar days of identity confirmation.

Telegram Support Connect with our Telegram support channel for privacy queries. Share your registered account details and the nature of your request; our team will escalate data-related cases to the privacy handler immediately.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

We have built specific controls around every layer of data we process — from the moment you enter your phone number at registration to the point your OVO or GoPay withdrawal clears.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. This includes every DANA, OVO, GoPay and QRIS payment flow, your login credentials, and any document you upload for account verification.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences from your account settings at any time; disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security Alerts

Our system sends an automatic notification to your registered email or phone number whenever a new device logs into your account. If you do not recognise the login, you can lock your account instantly from the security tab without contacting support first.

Data Retention Schedule

Transaction records linked to QRIS, GoPay or bank transfers are retained for the period mandated by Indonesian financial regulations. Profile data not tied to a financial record is deleted within 30 days of a verified account-closure request.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time. We deliver the export as a structured file to your registered email address within 7 calendar days of confirming your identity through our standard verification step.

Privacy Contact Officer

We have a designated internal privacy contact who reviews escalated data requests and third-party data-sharing queries. You can reach this contact directly via our privacy email channel; responses are sent within two business days.

What You Asked About Our Privacy Policy

These are the questions we receive most often from people who have opened an account or are considering doing so. Each answer reflects the actual process we follow, not a general policy statement. If your question is not covered here, our live chat team can address it in real time — 24 hours a day.

We collect your name, email address, phone number, and date of birth during registration. Once you deposit via DANA, OVO, GoPay or QRIS, we also log the payment method reference and transaction timestamp for fraud prevention and financial record-keeping purposes.

We do not sell your data to advertisers or data brokers. We share information only with payment processors like DANA and OVO to complete transactions, and with identity-verification services where account verification depends on local law requirements.

Contact us via live chat or our privacy email and confirm your identity through our standard one-step verification. We compile and send your full data export to your registered email address within 7 calendar days of successful verification.

Yes. Submit a deletion request through live chat, email or Telegram. We remove profile data within 30 days. Transaction records linked to QRIS or bank transfers are retained only as long as Indonesian financial regulations require, after which they are purged.

Every payment flow is transmitted over TLS-encrypted channels. We do not store your full GoPay or OVO wallet credentials on our servers; only a tokenised payment reference is kept, which cannot be used to initiate a transaction independently.

You can turn off non-essential analytics cookies from your account settings at any time. Session cookies required to keep you logged in remain active during your visit but are cleared when you log out. Adjusting cookie settings does not affect deposits or withdrawals.

Reach our designated privacy contact officer via the privacy email channel listed in our support section. We acknowledge complaints within 24 hours and provide a full written response within 7 business days, including any corrective action taken on your account.

How gunungwin Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Account Security Alerts

Data Retention Schedule

Your Right to Access

Privacy Contact Officer

What You Asked About Our Privacy Policy

01 What personal data does gunungwin collect when I open an account?

02 Does gunungwin share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask gunungwin to delete my account data?

05 How does gunungwin protect my payment data when I use GoPay or OVO?

06 What are my rights regarding cookies on the gunungwin site?

07 Who do I contact if I have a complaint about how my data was handled?

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